https://www.agenticfoma.org/tags/shareholder-value/ Recent content in Shareholder-Value on The Agentic Foma Hugo -- 0.148.2 en Tue, 24 Mar 2026 00:00:00 +0000 https://www.agenticfoma.org/fomafiles/2026-03-24-from-customer-to-shareholder/ Tue, 24 Mar 2026 00:00:00 +0000 https://www.agenticfoma.org/fomafiles/2026-03-24-from-customer-to-shareholder/ <p>There are two sentences that describe two different worlds.</p> <blockquote> <p>“The purpose of business is to create and keep a customer.” - Peter Drucker</p></blockquote> <blockquote> <p>“The purpose of a corporation is to increase shareholder value.”</p></blockquote> <p>They sound compatible.</p> <p>They are not.</p> <h2 id="1-two-definitions-of-reality">1. Two Definitions of Reality</h2> <p>Drucker begins with the customer.</p> <p>If you cannot create or keep one, nothing else matters. Revenue is earned. Profit follows. Value exists outside the firm - in the relationship with the customer.</p>